Difficult Conversations: How to Discuss What Matters Most
Giving a critical performance review. Addressing tensions among people or departments. Telling your boss they’re wrong. Explaining to your spouse why you have to work – yet again – this weekend.
Managers, colleagues, and direct reports in our fast-changing environment face difficult conversations every day. Handling these conversations efficiently is no longer just a good idea – it’s integral to the success of each manager, their department, and ultimately, the entire organization. And failure comes at high cost – conflicts that fester consume energy, sap creativity, and destroy teamwork.
Based on ten years of work at the Harvard Negotiation Project, the Dealing with Difficult Conversations provides a framework for understanding why some of our most important conversations are so hard, examines the common mistakes we all make, and offers a step-by-step method for handling them with less anxiety and better results.
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Translations:
Arabic: Difficult Conversations, by Stone, Patton & Heen (Jarir Bookstore 2002, jarirbookstore.com).
Chinese: Difficult Conversations, by Stone, Patton & Heen (China Friendship Publishing Co., 2005). ISBN 7-5057-2076-7.
Danish: Vanskelige Samtaler, by Stone, Patton & Heen (Management Bogklubben, Egmont Wangel, Tyskland, 2000). ISBN: 87-608-935-3.
Dutch: Moeilijke Gesprekken, by Stone, Patton & Heen (Het Spectrum, Amsterdam, 1999). ISBN: 90-274-6518-5 NUGI 727.
Estonian: Rasked Kõnelused: Kuidas ebamugavaid vestlusi endale ja teistele kergemaks teha, by Stone, Patton & Heen (Väike Vanker, 2000) ISBN: 9985-9191-4-9.
French: Comment Mener Les Discussions Difficiles, by Stone, Patton & Heen (Seuil, 2001). ISBN: 2-02-039952-0
German: Offen gesagt!: Erfolgreich schwierige Gespräche meistern, by Stone, Patton & Heen (Goldmann/Bertelsmann, 2000). ISBN: 3-442-30872-0.
Hebrew: Difficult Conversations, by Stone, Patton & Heen (Modan Publishing House Ltd., Israel, 2004).
Italian: Conversazioni Difficili: Come affrontare con successo qualsiasi argomento, by Stone, Patton & Heen (Baldini & Castoldi, Milan, 2000) ISBN: 88-8089-845-0.
Japanese: Difficult Conversations, by Stone, Patton & Heen, (Tokyo 1999) ISBN: 4-7942-0931-2.
Korean: Difficult Conversations, by Stone, Patton & Heen (Eric Yang Agency, Seoul, 2003) ISBN: 89-509-0562-0.
Norwegian: Den Vanskelige Samtalen: Hvordan snakke om ubehagelige saker med sjefen, kolleger, familie og venner, by Stone, Patton & Heen (Egmont Hjemmets Bokforlag, Oslo, 1999). ISBN: 82-590-2096-3.
Portuguese: Conversas Dificeis, by Stone, Patton & Heen (Editora Campus, 1999, Rio de Janeiro, Brasil). ISBN: 85-352-0486-5.
Russian: Difficult Conversations, by Stone, Patton & Heen. ISBN: 985-483-179-5 and ISBN: 0-14-028852-X.
Spanish (Europe): Conversaciones Difíciles: Cómo hablar de los asuntos importantes, by Stone, Patton & Heen (Grijalbo Mondadori, S.A., Barcelona, 1999). ISBN: 84-253-3351-2.
Spanish (South America): Conversaciones Difíciles: Cómo enfrentarlas y decir lo que tiene que decir, by Stone, Patton & Heen (Editorial Norma, S.A., Bogotá, Colombia 1999). ISBN: 958-04-5203-2.
Swedish: Svåra Samtal: Hur man pratar om det som betyder mest, by Stone, Patton & Heen (Egmont Richter, AB, Malmö, 1999). ISBN: 91-7709-019-5.
Thai: Difficult Conversations, by Stone, Patton & Heen, (WeLEARN, Bankok, 2004) ISBN: 974-92477-2-8.
UK, Australia, New Zealand, Canada, South Africa (English):
Hardback: Difficult Conversations: How to Discuss What Matters Most, by Stone, Patton & Heen, (Michael Joseph, London, 1999) ISBN: 0718-14361-2.
UK Paperback: Difficult Conversations: How to Discuss What Matters Most, by Stone, Patton & Heen (Penguin Books, 2000) ISBN: 0-14-027782-X.